What this service solves
Turn honest customer feedback into a consistent operating system. Contractor Build approaches the work as part of the complete customer-acquisition system, so the message, traffic source, conversion experience, tracking, and follow-up support the same business goal.
- Review requests depend on technicians remembering.
- Negative feedback reaches public channels before management sees it.
- Responses are inconsistent, defensive, or delayed.
What is included
- Customer-feedback and review-request workflow
- Email and SMS request automation with consent controls
- Monitoring and response ownership
- Templates, escalation, and reporting
- Review placement on eligible website pages
Our contractor-first process
We identify the right post-job moment, automate neutral requests to all eligible customers, route feedback, train response owners, and monitor trends. We do not fabricate reviews or gate unhappy customers.
How this looks in practice
Restoration customers need empathetic responses; recurring service businesses can trigger requests after confirmed successful visits.
Related growth capabilities
Marketing Automation · Google Business Profile Optimization · Email & SMS Follow-Up · Request a free marketing audit
Frequently asked questions
How quickly should this work produce results?
Timing depends on the starting point, market, channel, budget, and sales process. We set leading indicators and review qualified opportunities rather than promising a fixed result.
How will performance be measured?
Measurement is agreed before launch and can include qualified calls, forms, appointments, estimates, pipeline value, and sold work when CRM data is available.
Can this work with our existing website and systems?
Often, yes. We audit what is already useful, identify integration constraints, and recommend replacement only when the evidence supports it.